![]() ![]() Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an administrative technical support, technical support engineer, systems support, and technician support tier. It's hard work to become a desktop support technician, but even the most dedicated employees consider switching careers from time to time. Generally speaking, desktop support technicians earn anywhere from $32,000 to $54,000 a year, which means that the top-earning desktop support technicians make $22,000 more than the ones at the lower end of the spectrum. On average, the desktop support technician annual salary is $41,792 per year, which translates to $20.09 an hour. In addition, the number of desktop support technician opportunities that are projected to become available by 2028 is 83,100. So if the thought "should I become a desktop support technician?" Has crossed your mind, maybe you should take the growth rate into account. Support internal end users with troubleshooting DNS, network, password resets and other desktop issues.Ä«etween the years 20, desktop support technician jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics.Provide support for user support for users on iPad, iPhones and android devices.Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.Install, configure and troubleshoot computer hardware, operating systems, network configurations and software.Provide hardware setup of wireless networks utilizing a variety of wireless hardware equipment.Perform troubleshooting and some maintenance on printers on other peripheral equipment.Experience with Linux operating systems, hardware creating, changing, and deleting user accounts per request.Provide end user support via phone, email, and on-site to clients for hardware and software using a ticketing system.Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.Complete high-level operating system repairs, accomplish advanced virus removals, data migrations and systems backup.Ensure that employees used network and Internet privileges appropriately and manage network bandwidth requirements.Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.Manage and troubleshoot network connectivity with TCP/IP.Manage incident queues, troubleshooting hardware and software for laptop and desktop computers, prioritizing work base on SLA guidelines.Here are examples of responsibilities from real desktop support technician resumes representing typical tasks they are likely to perform in their roles.
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